PRIVACY POLICY



Introduction

We are Astro Access Services Ltd. You can contact us at office@astroaccessservices.co.uk or by calling 01604 753322.  Our address is 13 Ryehill Court, Lodge Farm Industrial Estate, Northampton NN5 7EU. This privacy policy sets out how Astro Access Services Limited collects, uses and protects your personal data when you use our website. In this policy, “we”, “us” and “our” refer to Astro Access Services Limited.

We are committed to ensuring that your privacy is protected.  If we collect any information by which you can be personally identified when you use our website, you can be assured it will only be used in accordance with this privacy policy.

Astro Access Services Limited is the Data Controller (i.e. the person or organisation who decides the purposes for which and the way in which any personal data is processed) as defined in the EU General Data Protection Regulation 2018.  

We may change this policy from time to time by updating this page.  You should check this page frequently to ensure that you are happy with any changes.

 

Collection and processing of data

Personal data - This website collects and processes personal data including (but not limited to) your first and last name, company, e-mail address and phone number.  The data is collected via the enquiry form on our website to respond to an enquiry.

IP addresses - An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet.   Under the EU General Data Protection Regulation 2018, IP addresses are considered to be personal data.   When you visit our website, our server keeps a record of your IP address in the logs.   This is done to help detect and prevent fraud and unauthorized access and to maintain the security of our systems. 

Non-personal data - This site uses Google Analytics (GA) to track visitor interaction.  GA use this data to understand the number of people using our site, how they find and how they use our site.  Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.  GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.  We consider Google to be a third party data processor (see the ‘Third parties’ section below).  GA makes use of cookies.  Disabling cookies in your browser will stop GA from tracking any part of your visit to pages within this website. 

Lawful basis for the processing of personal data
When processing your personal data, the lawful basis we use for processing your personal data, as defined in the EU General Data Protection Regulation 2018, is ‘legitimate interest’.

How we keep your personal data secure
We are committed to ensuring that your information is secure.  We use reasonable organisational, technical and administrative measures to protect your personal data.  This includes our website being a secure (https) website so that the data you enter in your browser is encrypted before being sent to our server.  The data submitted in forms is automatically e-mailed to us by our server.  These e-mails are sent using ‘Opportunistic TLS’ which means an attempt is made to send the e-mail in an encrypted form.  However this is not always successful and we cannot guarantee that the e-mail will be encrypted.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. 

Retention of personal data
We will hold your personal data on our systems for as long as we deem necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. 

Your right to request to be removed

If you would no longer like to receive cookies from astroaccessservices.co.uk, please disable cookies and delete cookies from your browser’s settings, and do not visit the Site.

If you would no longer like your messages/emails to be held by astroaccessservices.co.uk, please contact our office and we will remove your details.

Third parties
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.  Below are the third parties we use to process personal data on our behalf.   These third parties comply with the EU General Data Protection Regulation 2018: 

Google (for analysing website visitor data) – privacy policy 

Squarespace This website is hosted by Squarespace.  Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services.  Squarespace analyses the data in a de-personalized form.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website. 

Making a complaint
Should you wish to make a complaint about anything to do with how we collect, process or store your personal data please contact the Information Commissioners Office. 

 Andy Baugh

Reviewed November 2019